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How do I return an item?

If you ordered your product through an eLeMeNO-Pee, LTD Consultant, she can help you with your return. You may return your product to the Consultant or to the eLeMeNO-Pee headquarters provided all requirements of our return policy have been met.   You MUST first call the office at (855)-LMNOP-CD and obtain an RMA number.  No refunds or adjustments will be made for any products returned without an RMA number

Return Policy
1) eLeMeNO-Pee, Ltd General Return Policy
a) eLeMeNO-Pee, Ltd will accept returns on any unopened, unwashed, unused products purchased/ordered from the company within 30 days of original shipment, except for products subject to the 3rd Party Direct Shipping and Return Policy. If the following conditions are met, the return will be accepted:
  1. Product is in original condition (i.e. if it is dropped in the mud but unused/unwashed,return will not be accepted)
  2. All original packaging is intact and in sufficient condition to offer the returned product for resale as a new item
  3. Product cannot be used
  4. Product cannot be washed
  5. Product and packaging must be in NEW/ORIGINAL condition.
  6. Product must be able to be placed back in stock to sell as a new/unopened item.
b) CLIENTS are responsible for all return shipping charges
Return will be in the form of original payment or store credit

2) Standard eLeMeNO-Pee Consultant Return Policy
a) Your eLeMeNO-Pee representative allows returns on ALL products not subject to the 3rd Party Direct Shipping and Return Policy within 30 days of purchase that are UNOPENED , UNUSED and UNWASHED. See requirements above to determine whether or not the product will be accepted for return by the consultant.
Returns through a local consultant will be refunded for store credit only, however customer is not responsible for return shipping charges

3) Optional Consultant Return Policy
Your eLeMeNO-Pee, LTD representative MAY choose to accept returns on prewashed diapers and/or accessories. He/She may also choose to purchase back eLeMeNO-Pee items that are in good condition from clients. These washed or slightly used items must be purchased by the consultant from the client outright - consignment is NOT allowed.
a) These used diapers/accessories must be marked as a “clearance” item and must be sold at a discounted price by the consultant.
b) All items MUST be products eLeMeNO-Pee CURRENTLY sells. Items that are no longer carried by eLeMeNO-Pee or that have been discontinued by the manufacturer are not eligible.
c) All taxes, fees, etc on the sale of these items is the sole responsibility of the consultant 
d) eLeMeNO-Pee, LTD has no obligations, rights, duties, liabilities or other association with the agreements made by independent sales representatives (consultants) with regard to the Optional Representative Return Policy. This policy is strictly available as a tool for our representatives who act as an independent business owner for which the representative assumes all liabilities and obligations. ANY AND ALL agreements pursuant to the Optional Representative Return Policy are made between the client and the representative and form of payment will be as agreed between the two parties. No store credit or refund from eLeMeNO-Pee will be provided.

4) 3rd Party Direct Shipping and Return Policy
Many items sold by eLeMeNO-Pee are shipped directly by the manufacturer to lower total shipping costs and the final price to our customers. The majority of these items are offered with Free Shipping. In order to keep costs competitive and shipping rates low, special arrangements are in place with the manufacturer which limit their liability and restrict returns. To continue to offer the wide selection of products in our catalog, special handling is required.