SoftBums Warranty-
SoftBums Diapers are a premium brand, made with the best
industrial materials we can source, and proudly made in the USA. We
stand behind our product. However, diapers are but mere fabric and
thread, and are greatly affected by your wash routine. Care can be taken
to extend the life of your SoftBums diaper, but eventually they will wear out
just like every garment. “One-size” is not the same as “lasts forever”.
If however, you baby your Shells and own enough to not have to wash every day,
your diapers should last a long time. Many parents have SoftBums Shells
that have lasted through 2 children and still going strong. Here is our
warranty with some tips to keep them going strong.
Your SoftBums warranty starts from the original purchase
date. The warranty fully covers manufacturing defects, toggle
replacement, PUL function, and faulty parts upon arrival including snaps,
toggles and elastic.
The warranty does not cover cosmetic flaws that do not
affect function, wear & tear, leaks, stinks, general wear down of parts like
elastic, hook & loop, snaps, runs in the PUL, or holes. Warranty is valid for new
diapers bought directly from SoftBums or another licensed retailer with proof of
purchase.
Toggles-
Toggles are a vital part of the SoftBums system and any
problems associated with your SoftBums toggles, or Slide²Size system, are fully
covered for up to 12 months! We also offer genuine SoftBums toggles for sale on
our website, for all other toggle replacement needs. Please contact us at [email protected]
to apply for an RMA for repair or replacement of your SoftBums diaper
and we
will promptly help you! Please note that if your toggle is slipping
into the
leg casing of your diaper, this is a separate issue that can often be
solved
right at home. Or: If your toggles are slipping along the elastic, your
elastic is probably gone or going, please refer to the elastic
warranty. If your toggles are showing any rust, this is cosmetic only,
and will not affect the function at all. Please contact customer
service at
[email protected] for help. Also, please
visit our VIDEO
PAGE for more help on this subject.
Snaps-
Snaps will be covered under warranty for up
to 6 months. Broken, non-functioning snaps or snaps that have fallen
off are included. This does not include snap 'runs' in the PUL, or any holes
around the snaps caused by wear or stretching of the fabric. Snaps breaking or
falling off are very rare, and can be avoided by taking care not to pull too hard on the
end of the Pod when removing. Gently pulling nearest to the snap itself
will prolong the life of both the fabric and the snap. There is a short video on our DiaperTV page. If you have any questions
about snaps please contact us at [email protected]
!
Hook & Loop-
Hook & Loop will be covered under warranty for up
to 6 months. This does not include fraying, shrunken, or worn Hook
& Loop. These things are normally due to overheating in the washer or dryer. The best way to
take care of your Hook & Loop is to hang dry your shells, instead of
putting them in the dryer.
Elastic-
SoftBums will cover elastic sewing flaws up to
30 days. If your elastic needs replacement after the 30 days, there are
affordable elastic replacement kits available to all customers on our SoftBums
website HERE.
Because elastic integrity can be very susceptible to
certain wash routines, we do not cover 'shot elastic'. Please be careful NOT to
soak your diapers, NOT to use vinegar, NOT to use other chemicals in your wash
routine that may have been recommended online. It can cause your diapers to die,
and could also cause harm to your baby from a very bad rash. If your
elastic does die however do not despair. We at SoftBums are here to help,
and it's actually ridiculously easy to replace your SoftBums elastic compared
to other brands. Also, please visit our VIDEOS for more info on replacing and taking
care of your elastic! SoftBums is the EASIEST elastic to replace of ANY major
brand!
PUL-
PUL delamination is very rare, but is covered for 60 days
(see our blog post here about how to tell if it is “true delamination”). Any
leaking is usually something other than a problem with the PUL, and we
are happy to help troubleshoot any leaking questions! Please email us
at [email protected] for
help!
Pods-
Sewing Flaws or holes in material are covered for
60 days from date of purchase. Bamboo is a delicate fiber and needs to be
treated kindly. Please DO NOT dry Bamboo Pods outside in direct
sunlight, and DO NOT dry in dryer on HOT. This will damage your Pods.
Please see our complete list of care instructions HERE, and feel free to contact
us for help concerning care of your Pods. [email protected]
Leaks-
Leaks are never covered under warranty, however we are
here to help.
Almost all leaks are caused by an error in fit or
absorbency, and often a simple correction can fix the problem
permanently. Leaks are very common for first
time cloth diaper users. So, if you are getting leaks and you just
started with cloth diapers, or just started with SoftBums cloth diapers, don’t
despair! It’s usually a VERY simple fix*! We see fit issues that
lead to leaks, most often with newborns because their legs are so tiny, and it
can take some trial and error to get the fit right. If you are getting
leaks after a bit of trial and error on your own, please don’t suffer in
silence! Our experienced staff has helped hundreds of parents just like
you have a happy and dry diapering experience. Please see a list of
videos on our DiaperTV page for fit help. And let our
experts help get your family using and loving SoftBums too!
*Some things that can cause leaks are IMPROPER FIT, IMPROPER
ABSORBENCY, SOFTENERS ADDED IN WASH, BITS OF THE DIAPER STICKING OUT AND
WICKING MOISTURE, USING THE WRONG OINTMENT OR RASH CREAM WHICH CAUSES BUILDUP. Please see our VIDEO PAGE for more help on fixing Leaks.
Contact [email protected] or
call at 1-855-5 DIAPER
The Fine Print:
This warranty does not cover leaking, odor issues, fading, staining, repelling,
pilling, fuzzy loop closures or other normal wear and tear, and is applicable
only to the original purchaser of the products.
Proof of purchase is required.
You are solely responsible for understanding how to care for the items you
purchase. We are not responsible for
damage to an item caused by improper care, abuse, misuse, normal fading or
normal wear and tear of the product materials.
This warranty is void when washing instructions have not been followed; bleach,
fabric softeners, vinegar, oxy-clean, or any other caustic substances and
laundry additives have been used; and when the diapers have been subject to
water or drying temperatures above 140F.
While SoftBums are made to last, please remember that reusable diapers are a
garment and like any garment are worn down with every use, every wash cycle and
every dryer cycle. Like any garment,
they will eventually wear out with continual use, but its possible to make
them last much longer by following some simple tips. and Please visit our
VIDEO PAGE for more help!
Make sure you have enough shells so that you
don't have to wash every shell you have every time you do diaper laundry. The number 1 thing that will prolong the life
of your diapers is having enough so that each one doesn't get used every single
day. The more you have, the longer all
of them will last.
Never soak your shells (or if you do only soak
them in water), never use vinegar or bleach and don't use the sanitize cycle if
you have one. These things can severely
degrade every part of your diaper, from the elastic to the fabric itself. Gentle care will prolong their life,
sometimes by more than double.
Line dry your shells. If you do use the dryer, never turn it up
past medium heat unless you're doing the 15 minute sealing recommended when you
first get your shells. High heat in the
dryer is the main reason for degraded hook & loop, and will also harm your bamboo
Pods and elastic over time. For best results, take
the Shells out halfway through the dryer cycle and let them air dry the rest of
the way. Because they contain no
absorbent material, air drying won't take long and it will prevent a lot of
wear and tear.
If line drying your shells outside, arrange them
with the inside facing outwards to minimize sun bleaching. This isn't harmful to the diaper but it can
fade your fabric!
Though this warranty does not cover leaking, we
at SoftBums are ready to help you to be successful with your diapers. If you're having problems with leaking please
contact us at [email protected]. We have many helpful tips, and can usually
pinpoint one or two simple things you can do to eliminate leaking.
Items returned to us under warranty will be repaired or
replaced at SoftBums's discretion. Shipping
to SoftBums is at your own expense. We will pay for shipping back to you. Please contact
us at [email protected] to obtain an RMA
form, which must be filled out and sent back with your warranty items. Your name, return address and description of
problem must be clearly written and legible on this form. Remember, if we can't read your address we
can't send it back to you! All RMAs must
be accompanied by an RMA form and copy of original receipt from purchase. SoftBums will not accept items that arrive in
an unhygienic state, so please take care to ensure your items are clean
before sending. Once we receive your
item please allow up to 1 week to process your RMA and get your repaired or
replaced item on its way back to you. Please make
sure you've included phone and/or email information
so we can contact you if we have questions about your return.
